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The Second Thoughts

Privacy Policy

Last updated: [date of legal review]

Draft for legal review. Highlighted items are placeholders and must be confirmed by counsel before launch.

This policy explains what personal information The Second Thoughts (“we”) collects through this website, how we use it, and the choices you have. [LEGAL REVIEW: confirm legal entity name and jurisdiction]

What we collect

  • Ticket purchases: your name, email address and, if you opt in to texts, your mobile number, as provided to our payment processor, Stripe. We never see or store your card details.
  • Mailing list sign-ups: email address, mobile number (if you choose texts), first name and ZIP code (optional).
  • Consent records: when you opt in or out, we keep the exact wording you agreed to, the date and time, your IP address and browser type, and where on the site you signed up. We keep these records to show we have your permission.
  • Booking inquiries: the details you enter in the Book Us form.
  • Technical data: server logs (IP address, browser, pages requested) for security and troubleshooting.

How we use it

  • To sell and deliver tickets, send receipts, and admit you at the door.
  • To send marketing email or texts, but only if you opted in, and only for the channel you chose.
  • To answer booking inquiries.
  • To keep the site secure and working.

We do not sell your personal information. [LEGAL REVIEW: confirm no sale/sharing for CCPA/CPRA and state laws]

Who we share it with

  • Stripe processes payments.
  • Klaviyo sends our marketing emails and texts and manages unsubscribes.
  • Resend delivers receipts and other transactional email.
  • Our hosting and storage providers, who store data on our behalf. [LEGAL REVIEW: name hosting provider and region]

Videos

Performance videos are hosted on YouTube and Vimeo. Nothing loads from those sites until you press play. YouTube videos use YouTube's privacy-enhanced mode, and Vimeo videos use “do not track”.

Your choices

  • Unsubscribe from email using the link in any marketing email, or on our unsubscribe page.
  • Stop texts by replying STOP. See our SMS Terms.
  • Ask to see, correct or delete your information by emailing hello@example.com. We keep consent and opt-out records even after deletion where the law requires proof of consent. [LEGAL REVIEW: retention periods]

Children

This site isn't directed to children under 13, and we don't knowingly collect their information. [LEGAL REVIEW: confirm COPPA position, including family shows]

Contact

The Second Thoughts, 123 Placeholder Ave, Suite 4, Anytown, NY 10001. hello@example.com